GST Suvidha Provider, eInvoice Integrator, Taxation Softwares
To improve software update notification and Realtime communication with customers /users. Provide better support in integration of APIs to System Integrators. Main objectives to overall increase customer satisfaction while reducing call volume and cost to serve.
Faster customer service resolution times and lower cost per interaction.
Significant reduction in call center volume.
Personalized & automated notifications, customer service and marketing improves customer engagement levels.
TaxPro GSP & Softwares, part of the Chartered Information Systems P. Ltd., is GST Suvidha Provider with direct connectivity to NSDL Network and offers APIs for GST, eInvoice & eWayBill along with wide range of Taxation Softwares like Income Tax, eTDS, ITeR, XBRL & Goods & Services Tax.
The TaxPro team has been successfully using SMS from messaging.digital (Formerly known as BusinessSMS) since 2011 and in 2024, decided to add WhatsApp Business Platform and WhatsApp Chatbot functionality. The combined solution was chosen as it offers the potential to significantly reduce call center volumes and minimize the time it took for customers to receive an answer to their enquiries. It also allows organization for quicker and more seamless order and delivery notifications and marketing communications.
“Adding WhatsApp and chatbot functionality to our communications has made a significant impact already as it allows us to triage, automate and resolve customer queries from a single, secure platform that is known and trusted by our customers. The combination has proved so effective and it allows us directly to transfer related files and fixes customer right through the platform.“
Chetan Raivadera – Solution Manager, TaxPro Corporate Products
TaxPro GSP had a busy customer call center and wanted to find ways to speed up response times while improving customer experience. messaging.digital proposed a combination of WhatsApp and chatbot, and while initially reluctant to replace telephone as the primary means of contact, TaxPro agreed to a pilot program for WhatsApp which from the start, saw them inundated with enquiries from customers. The Professional Services team at messaging.digital then scoped out the required Chatbot journey and two bots were deployed for in-office (including escalation to an agent where necessary) and out of office enquiries to provide 24/7 cover.
The work is ongoing and improvements are continuous. The team is currently exploring adding functionality to link the messaging.digital multi-channel chatbot to the companies’ existing ERP system allowing customers to self-manage to a greater degree by setting their own preferences, modifying address details and topping up their API accounts.
“Not only have we seen huge improvement in our communication with customers, but the overall customer experience has also enhanced.”
Chetan Raivadera – Solution Manager, TaxPro Corporate Products
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Sr. No | #SMS | Transactional (High Priority 1 Year Validity) | Promotional (High Priority 1 Year Validity) |
|---|---|---|---|
1. | 2,00,000 | 13.5 paisa | 12.5 paisa |
2. | 1,00,000 | 14 paisa | 13 paisa |
3. | 50,000 | 16 paisa | 15 paisa |
4. | 10,000 | 18 paisa | 17 paisa |
5. | 5,000 | 21 paisa | 20 paisa |
This field is for SMS prices for Indian Territory, For WhatsApp Prices click here.
